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YouTube / Podcasts

You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
STCC - Portuguese Call Center Workers Union (in Portuguese)
André Eloca, Prémio Fortius para Responsável de Contact Center 2019 (in Portuguese)
Prémios Fortius 2019 - Supervisor - Filipe André (in Portuguese)
Pedro Lourenço, Portal da Queixa (in Portuguese)
What is Happy Work for? (in Portuguese)
Carlos Gonçalves, Avila Spaces (in Portuguese)
Isabel Livério, OED. Supporting disabled people employment (in Portuguese)
David Mota, OLX Portugal. Does a happy worker make a happy customer?
Nuno Ferro - homeoffice case study (interview before COVID19 - in Portuguese)
Draft proposals to regulate the contact center industry in Portugal (in Portuguese)

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