YouTube / Podcasts

You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
Portuguese Contact Center Association - 2023 Benchmarking Study main findings
Sales phone script - yes or no? (in Portuguese)
Ana Rita Simões, from Allianz, and her experience with Happy Work
Pedro Lanceiro, from Daiichi-Sankyo, and her experience with Happy Work
Cláudia Serra, from CTT, and her experience with Happy Work
Portuguese Medical Emergency through 112 - interview with Paulo Pinto (in Portuguese)
Sérgio Antunes. Tips for effective collections (in Portuguese)
Frederico Santos, from Continente Labs - cashierfree supermarkets, bugbased food and much more about the future of distribution
Cláudia Rodrigues. L4S model for lead management: combining digital marketing and contact center
Paulo Palha, from Krow. Would you like to work from a 5* hotel lounge?

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