YouTube / Podcasts

You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
Draft proposals to regulate the contact center industry in Portugal (in Portuguese)
Os Call Centers são um Faroeste? (comment to a newspaper article from Fernanda Câncio)
Reaction to Laurinda Alves article "Lamento, mas não suporto o verbo lamentar" (in Portuguese)
Should I treat the customer by its title? (in Portuguese)
Ana Sofia Antunes, Secretária de Estado para a Inclusão de Pessoas com Deficiência (in Portuguese)
Best teasers from Youtube channel (in Portuguese)
Happy Work 2019 Conference (in Portuguese)
Contact center technology future. Miguel Noronha, Altitude Software.
Call center unions (in Portuguese)
6 golden rules for the contact center onboarding (in Portuguese)

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