You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
Carlos Gonçalves, Avila Spaces (in Portuguese)
Isabel Livério, OED. Supporting disabled people employment (in Portuguese)
David Mota, OLX Portugal. Does a happy worker make a happy customer?
Nuno Ferro - homeoffice case study (interview before COVID19 - in Portuguese)
Draft proposals to regulate the contact center industry in Portugal (in Portuguese)
Os Call Centers são um Faroeste? (comment to a newspaper article from Fernanda Câncio)
Reaction to Laurinda Alves article "Lamento, mas não suporto o verbo lamentar" (in Portuguese)
Should I treat the customer by its title? (in Portuguese)
Ana Sofia Antunes, Secretária de Estado para a Inclusão de Pessoas com Deficiência (in Portuguese)
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