You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
Isabel Livério, OED. Supporting disabled people employment (in Portuguese)
David Mota, OLX Portugal. Does a happy worker make a happy customer?
Nuno Ferro - homeoffice case study (interview before COVID19 - in Portuguese)
Draft proposals to regulate the contact center industry in Portugal (in Portuguese)
Os Call Centers são um Faroeste? (comment to a newspaper article from Fernanda Câncio)
Reaction to Laurinda Alves article "Lamento, mas não suporto o verbo lamentar" (in Portuguese)
Should I treat the customer by its title? (in Portuguese)
Ana Sofia Antunes, Secretária de Estado para a Inclusão de Pessoas com Deficiência (in Portuguese)
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