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Cláudia Rodrigues. L4S model for lead management: combining digital marketing and contact center
Paulo Palha, from Krow. Would you like to work from a 5* hotel lounge?
Luís Dias, from POLY. The headset importance, and how to choose one. Remote work.
Alexandra Gomes, from Carris, interviewed. About customer relationship in a public sector transport company
Vânia Delgado, UCALL's managing director, interviewed
Susana Cipriano. Digital customer service in the banking sector.

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