You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
Happy Work 2019 Conference (in Portuguese)
Contact center technology future. Miguel Noronha, Altitude Software.
Call center unions (in Portuguese)
6 golden rules for the contact center onboarding (in Portuguese)
Ana Rita Simões, EDP. Telemarketing myths, Outbound, GDPR (in Portuguese)
5 rules for using the customer name during a call (in Portuguese)
"Call Centers treble profits." Fake news? (comments on a Portuguese news article)
menu
2021 © Manuel Alçada. Developed by Inovlancer