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The Book



The only book in Portuguese for contact center managers and specialists. Available in English soon.

610 tips, 100 chapters and 385 pages of very practical content aimed at solving day-by-day contact center issues.
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CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91
cicap@cicap.pt

More information on Portal do Consumidor www.consumidor.pt