You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
How to create a monitoring checklist
3 Golden rules/calibration in quality monitoring
How to define a sample in quality system
"New normal" leadership - training.
How to manage customer expectations.
"New normal" leadership - schedules
"New normal" leadership - team communication
contact centers big secret
"New normal" Leadership - onboarding
"New normal" leadership - hybrid teleworking