You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
André Novais de Paula. Digital customer relationship.
Vítor Carneiro, 73. Telemarketing agent, allways a salesperson.
Mike Mayuare and Luís Santos explain how to deal with the different types of personal trainer clients.
Ladislau Batalha. Customer experience - an international career
João Peral. EMEL and the relationship with ots customer. (in Portuguese)
Sandra Matos. Contact center quality management (in Portuguese)
Cristiani Oliveira interview. Mistery Shopping. (PT)
Misteryshopping
Jozsef Szajer vs Diogo Faro - a importância do exemplo na liderança de equipas (PT)
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