YouTube / Podcasts

You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
João Pico, Comprimido founder and OQCQ host. (in Portuguese)
Carlos Moreira, Webhelp CEO. Portugal: The nearshoring success story
André Novais de Paula. Digital customer relationship.
Vítor Carneiro, 73. Telemarketing agent, allways a salesperson.
Mike Mayuare and Luís Santos explain how to deal with the different types of personal trainer clients.
Ladislau Batalha. Customer experience - an international career
João Peral. EMEL and the relationship with ots customer. (in Portuguese)
Sandra Matos. Contact center quality management (in Portuguese)
Cristiani Oliveira interview. Mistery Shopping. (PT)

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