Who am I?

Manuel Alçada

Founder of Happy Work, I work since 1997 in the areas of customer experience, sales and leadership in Portugal, Spain, Angola, Mozambique, Cape Verde and other countries.

Before Happy Work, I had already worked with some of the most respected companies in the Portuguese market - telecom, utilities, outsourcers, public entities and IT, and in the most diverse roles, from assistant to customer support. passing through quality manager, project manager, director, trainer, consultant or account manager.
  • Degree in Geography from the Universidade do Porto Faculty of Arts
  • Postgraduate studies in Sociology of Work and Organizations from ISCTE
  • MBA in Management from ISEG.
  • IEFP certified trainer.
  • Certified Professional Coach by ISPC International School of Professional Coaching.
  • Certified Professional Behaviour Analyst (CPBA) by TTI Success Insights
  • Voted “Personality of the Year 2018” by Call Center Magazine
  • Author of the book “Let me answer! 610 tips for an excellent contact center”
  • Voted “2020 blogger of the year” from CxBlog
  • Active member ot the Portuguese Contact Center Association.

Recent media appearances (in Portuguese)

2023 - Synchro interview

2020 – Entrevista OQCQ

2020 – moderação webinários CxBlog

2020 – apresentação CXBlog

2019 – “Marque 9”, DN

2018 – entrevista RDP, Germano Campos Entrevista

2018 – entrevista TVI

2013 – TEDx Cascais

Let's talk?

Let's do it!
In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body::

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91

More information on Portal do Consumidor