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Who am I?

Manuel Alçada

Founder of Happy Work, I work since 1997 in the areas of customer service, sales and leadership.

Before Happy Work, I had already worked with some of the most respected companies in the Portuguese market - telecom, utilities, outsourcers, public entities and IT, and in the most diverse roles, from assistant to customer support. passing through quality manager, project manager, director, trainer, consultant or account manager.
  • Degree in Geography from the Universidade do Porto Faculty of Arts
  • Postgraduate studies in Sociology of Work and Organizations from ISCTE
  • MBA in Management from ISEG.
  • IEFP certified trainer. Certified Professional Coach by ISPC
  • International School of Professional Coaching.
  • Voted “Personality of the Year 2018” by Call Center Magazine
  • Author of the book “Let me answer! 610 tips for an excellent contact center”
  • Voted “2020 blogger of the year” from CxBlog
  • Active member ot the Portuguese Contact Center Association.

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In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body::

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91
cicap@cicap.pt

More information on Portal do Consumidor www.consumidor.pt