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Português English

YouTube / Podcasts

You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
How to manage customer expectations.
"New normal" leadership - schedules
"New normal" leadership - team communication
contact centers big secret
"New normal" Leadership - onboarding
"New normal" leadership - hybrid teleworking
homework hidden costs (In Portuguese)
"new normal" leadership - feedback
How to fight a team virus (in Portuguese)
What should a Leader do when makes a mistake?

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