YouTube / Podcasts

You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
Luís Dias, from POLY. The headset importance, and how to choose one. Remote work.
Alexandra Gomes, from Carris, interviewed. About customer relationship in a public sector transport company
Vânia Delgado, UCALL's managing director, interviewed
Susana Cipriano. Digital customer service in the banking sector.
Luísa Figueiredo interviewed. We talk about her projects, leadership, feminism,...
Márcia Machado, from Genesys, and her passion for sales
The future of work. From an interview to OQCQ youtube channel (in Portuguese)
The 20 golden rules for an incentives scheme (in PT)
Benchmarking mistakes you can't make
Understand the domino effect for lack of leadership.

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