You might find that some of the first vídeos don´t have English subtitles. Please, select the automated subtitles for those.
The podcasts are in Portuguese.
“Hold music in a contact center.” (in Portuguese)
“Should I offer a raise to an employee when they ask to leave?” (in Portuguese)
“How to deal with an unrealistic goal?” (in Portuguese)
“How to handle vacation requests.” (in Portuguese)
"Your call is important for us". Is it really? (in Portuguese)
Contact Center Leadership impact on the Costumer Experience 2025 - study presentation (in Portuguese)
Digital Inside, CGI Late Night IT - Ai and contact center support (in Portuguese)
Synchro interview (in Portuguese)
Portuguese Contact Center Association - 2023 Benchmarking Study main findings
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